Frequently asked questions

Can I do the appointments online?

Yes. Online sessions are available with our psychologists and psychiatrists via phone or video through Telehealth. We’ll schedule the appointment with you and send you a link both on email and SMS at the time of the appointment.

What happens if I don't attend my appointment or cancel late? 

Life happens, we get it. But because appointment slots are limited, we need at least 48 hours’ notice for cancellations. Please see our website here under ‘Cancellations’ for the latest info.

If a cancellation fee is incurred, it must be settled before the appointment can be rescheduled. We thank you for your understanding. If appointment 1 (psychology) is cancelled and not rescheduled – appointments 2 and 3 will also be cancelled and can result in extended wait times.

Do I need a referral letter from my GP?

No, you do not need a GP referral to start, as there is no Medicare rebate for the initial two appointments. However, if you proceed to the medical appointment, we recommend getting a referral from your GP before the appointment to claim the Medicare rebate. We'll let you know what you'll need to do at the time.

Will there be more follow up appointments?

Depending on your individual needs and outcomes, continued psychological therapy may be reccomended as an option for support. Ongoing appointments with the psychiatrist or mental health GP will be required if medication is prescribed.

We support the use of AI tools in patient care, so our practitioners can spend more time focussing on you instead of administration. The tools we use are for transcription of your consultation and to help support a faster assessment with increased accuracy for a diagnosis. All data is stored within Australia and in compliance with Australian Privacy standards. The use of these tools is optional to receiving services from us and you will be asked your consent before the any use commences. If you would like to learn more, please read our Privacy Policy.